Privacy Policy for Matrix Renovations

Effective Date: 12/03/2025

Matrix Renovations ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, matrixrenovations.com.au (the "Website"), or use our renovation services.

By accessing or using our Website or services, you agree to the collection, use, and disclosure of your personal information as described in this policy.

  1. Information We Collect

We collect personal information to provide renovation services and improve your experience with us. The types of personal information we collect include:

  • Contact Information: Name, email address, phone number, and postal address.
  • Project-Related Information: Property details, renovation preferences, and specific requirements for the renovation project.
  • Payment Information: Billing details, payment methods, and payment history for services rendered.
  • Website Usage Information: IP addresses, browser details, and usage information.
  • Health and Safety Information: Where applicable Safety forms or details required to conduct renovations safely.
  • Sensitive Information: Where applicable Health-related information or other sensitive data collected with explicit consent.

  1. How We Use Your Information

Your personal information may be used for the following purposes:

  • To provide renovation services: We use your information to provide quotes, plan projects, and manage renovation works.
  • To communicate project updates: We may contact you to provide updates on the progress of your renovation or to address any issues related to the project.
  • To process payments and manage billing: Your payment details are used for processing payments related to renovation services.
  • To improve our website and services: We may use usage information to enhance your experience and optimize our online services.
  • To comply with legal obligations: We may use personal data to meet legal, regulatory, or contractual requirements.

  1. How We Protect Your Information

We implement appropriate measures to protect your personal data, including secure storage and encryption of sensitive information. However, no data transmission or storage method is 100% secure, and we cannot guarantee absolute security.

  1. Sharing Your Information

We may share personal information with trusted third parties who assist in delivering our renovation services, including contractors, subcontractors, and payment processors. These third parties are required to keep your information confidential and use it only for the purposes for which it was provided.

As part of our renovation services, we may also share your information with the following parties:

  • Master Builders Association: If applicable, we may need to provide information to the Master Builders Association or other relevant industry bodies as required under our contractual obligations or for regulatory compliance.
  • Contractors and Subcontractors: We may share your project details (such as property address and renovation preferences) with trusted contractors and subcontractors who are directly involved in completing your renovation work.
  • Payment Processors: We may share payment information with third-party payment processors for billing and payments.

We will only share your personal information as necessary to fulfill the renovation contract and ensure the smooth delivery of services. We do not sell or trade your personal data.

  1. Cookies and Tracking Technologies

We use cookies to improve your experience on our Website and track usage patterns. You can manage your cookie preferences through your browser settings.

  1. Overseas Transfers

We do not transfer your personal information outside of Australia without your consent, unless required by law or for the provision of our services (e.g., using international service providers).

  1. Your Rights

You have the right to request access to your personal data or request its correction if it is inaccurate. If you wish to delete your data or have concerns about how your data is handled, please contact us.

  1. Complaints

If you have any privacy-related concerns or wish to lodge a complaint, please contact us. If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

  1. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted here with an updated effective date.

  1. Contact Us

For more information or to raise any privacy-related concerns, please contact us:

Matrix Renovations

Email: admin@matrixrenovations.com.au

Phone: 041046156

Website: matrixrenovations.com.au

"From the first consultation Reg and Adam provided prompt, on-time and responsive service [...] Reg, Adam and the team worked tirelessly in helping us achieve our vision for these spaces. Matrix Bathrooms were amazing from start to finish providing quality workmanship..[...] I highly recommend the team from Matrix and wouldn't hesitate to reuse them again for future projects."
Mick Haigh, Niddrie
"We would like to thank Matrix Bathrooms [...] delivering an end product that not only looks great but is functional for the family. We were so happy with the bathrooms we had them renovate our kitchen. All the trades people worked efficiently to ensure the bathrooms were completed within the agreed timeframe. The worksite always remained tidy [...]. We would certainly recommend Matrix Bathrooms in the future."
Rodney and Rebecca Crowden, Essendon
"We had our bathroom & laundry done recently and was very impressed with Matrix. The quality of workmanship was excellent and the job ran smoothly from start to finish. Thanks guys. Looking forward to having you back to do our ensuite!"
Matthew Ellul, Hampton

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